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Research has forecast that bot interactions in the banking sector, completed without human assistance, will move from 12 percent to over 90 percent in 2022. Will this mean the end of the contact centre agent as bots take over?

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from Elian Hinson's Faves RSS Feed http://www.zdnet.com/article/although-chatbot-use-rises-we-still-prefer-talking-to-humans/#ftag=RSSbaffb68
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